What information is required to submit a complaint?
You’ll need to provide your full name, contact information, and a clear description of the issue. For shopping-related complaints, including order details or screenshots is helpful. For advertisement-related complaints, please include contract or campaign details.
What types of complaints can I file for the advertisement agency?
You can file complaints about ad performance, incorrect placements, billing issues, content discrepancies, or service-related concerns with our advertising solutions.
What types of complaints can I file for the shopping?
You can report issues such as late deliveries, defective or incorrect products, payment problems, or customer service concerns related to your shopping experience.
What types of complaints can I file for the media portal?
For the news section, complaints may involve factual inaccuracies, offensive or inappropriate content, or technical issues accessing articles or features.
Can I track the status of my complaint?
Yes, after submitting your complaint, you will receive a complaint ID, which you can use to track its status on the "Track Complaint" page.
How long will it take to resolve my complaint?
We aim to respond within 24-48 hours. The resolution time may vary based on the nature of the complaint, but we strive to resolve all issues within 7 business days.
What should I do if I am not satisfied with the resolution?
If you're not satisfied with the resolution, you can request a further review or escalation by replying to the resolution email or contacting our support team.
How can I contact customer support for complaint-related assistance?
You can reach our customer support team via email at support@nagpurportal.com or call us at +91 77220 38350 for any questions or assistance regarding your complaint.